No Breakage Guarantee | Warranty Returns
We
guarantee all signs to arrive unbroken.
ALL
SALES ARE FINAL, CUSTOM SIGN or SPECIAL COLOR ORDER, ITEMS MAY NOT BE RETURNED
FOR REFUND OR EXCHANGE.
RETURNS: Unless ready made sign returned merchandise must be received
within 7 days and are subject to charge a 25% restocking fee. No Shipping refundable, No returned merchandize shall be
received by the seller without authorization.
Products are covered under the No Breakage Guarantee and Warranty
Terms stated below.
No Breakage Guarantee
we have a 100%
No Breakage Guarantee and expect your purchase to arrive in excellent
condition. Because of the nature of the product, all sales are considered
final and items may not be returned for refund or exchange. Items may
be returned for replacement or repair due to delivery breakage or if covered
under the warranty policy. Each product comes with a warranty,
please see details below.
In order for us to
provide the 100% No Breakage Guarantee we need you to follow
these guidelines.
- Open your purchase within 24 hours of receiving the package or in front of the delivery person if possible.
- Do not break the inner seal or remove the sign from the inner box before plugging it in and testing the sign for damage. The sign must be returned in its original box if there is a problem.
- Notify us within 24 hours of Delivery if you have any claim related to breakage. Otherwise we will not be able to honor any claims related to damage during shipping, especially if you have removed the sign from the shipping box.
- We will arrange a call tag to be issued from UPS to return the sign to the manufacturer for repair or replacement.
- Unauthorized returns will not be accepted.
Warranty Returns
PLEASE
KEEP ALL ORIGINAL PACKAGING FOR THE DURATION OF THE WARRANTY PERIOD
All Neon Business
signs carry a manufacturer's 1 year warranty from the date of
purchase. The warranty is only valid for products that are returned
in their original inner and outer boxes, along with all original
packing materials in place. You must contact our customer service
department for a Return Authorization Number and approval to
return the item. Unauthorized returns will not be accepted.
If the sign fails
in the first 30 days from the date of receipt, we will pay the
freight to ship the sign back, after 30 days the customer
will be responsible for the freight cost using our lower shipping rates.
The manufacturer will repair or replace the sign.
Breakage claims
must be reported within 24 hours of receipt. Any breakage claim
not reported within 24 hours will be resolved by us sending you the
replacement parts at your expense.
Shipping FAQ
Products
are covered under the NO BREAKAGE GUARANTEE AND WARRANTY.
Shipping
Shipping charge base on size
order, ALL Neon Signs and beyond products, but is limited
to the Contiguous
Shipping FAQ
How long will my order take to
ship?
All Products sign orders will
generally ship within 5 to 7 business days.
If for some reason your order cannot be shipped
within the normal time frame, please contact us check for order status
shipping.
Where
will my items be shipped from?
All Products signs ship
directly from the manufacturer's warehouse located in
Please remember UPS cannot deliver to a PO Box
number.
Please feel free to E-mail contact@arterrneon.com with any questions or special requests
LIMITED
LIABILITY
In
no event shall seller be liable for any consequential, special, incidental,
punitive or contingent damages of any nature. In no event shall seller be
liable for any business interruption, loss of anticipated profits, and damage to
business or property. The seller's liability is limited to the purchase price.
